Privacy Policy

APPLICABILITY OF THE AGREEMENT:

This agreement ("user   agreement") incorporates the terms and conditions for Sahara Holidays /   Sahara Travel Services and its affiliate Companies ("SAHARA HOLIDAYS")   to provide services to the person (s) ("the User") intending to   purchase or inquiring for any products and/ or services of SAHARA HOLIDAYS by   using SAHARA HOLIDAYS's websites or using any other customer interface   channels of SAHARA HOLIDAYS which includes its sales persons, offices, call   centers, advertisements, information campaigns etc.

Both User and SAHARA HOLIDAYS are   individually referred as 'party' to the agreement and collective referred to   as 'parties'.

USER'S   RESPONSIBILITY OF COGNIZANCE OF THIS AGREEMENT

The Users availing services from SAHARA   HOLIDAYS shall be deemed to have read, understood and expressly accepted the   terms and conditions of this agreement, which shall govern the desired   transaction or provision of such services by SAHARA HOLIDAYS for all   purposes, and shall be binding on the User. All rights and liabilities of the   User and/or SAHARA HOLIDAYS with respect to any services to be provided by SAHARA   HOLIDAYS shall be restricted to the scope of this agreement.

SAHARA HOLIDAYS reserves the right, in   its sole discretion, to terminate the access to any or all SAHARA HOLIDAYS   websites or its other sales channels and the related services or any portion   thereof at any time, without notice, for general maintenance or any reason   what so ever.

In addition to this Agreement, there are   certain terms of service (TOS) specific to the services rendered/ products   provided by SAHARA HOLIDAYS like the air tickets, MICE, bus, rail, holiday   packages etc. Such TOS will be provided/ updated by SAHARA HOLIDAYS which   shall be deemed to be a part of this Agreement and in the event of a conflict   between such TOS and this Agreement, the terms of this Agreement shall   prevail. The User shall be required to read and accept the relevant TOS for   the service/ product availed by the User.

Additionally, the Service Provider   itself may provide terms and guidelines that govern particular features,   offers or the operating rules and policies applicable to each Service (for   example, flights, hotel reservations, packages, etc.). The User shall be   responsible for ensuring compliance with the terms and guidelines or   operating rules and policies of the Service Provider with whom the User   elects to deal, including terms and conditions set forth in a Service   Providers' fare rules, contract of carriage or other rules.

SAHARA HOLIDAYS's Services are offered   to the User conditioned on acceptance without modification of all the terms,   conditions and notices contained in this Agreement and the TOS, as may be   applicable from time to time. For the removal of doubts, it is clarified that   availing of the Services by the User constitutes an acknowledgement and   acceptance by the User of this Agreement and the TOS. If the User does not   agree with any part of such terms, conditions and notices, the User must not   avail SAHARA HOLIDAYS's Services.

In the event that any of the terms,   conditions, and notices contained herein conflict with the Additional Terms   or other terms and guidelines contained within any other SAHARA HOLIDAYS   document, then these terms shall control.

THIRD PARTY   ACCOUNT INFORMATION

By using the Account Access service in SAHARA   HOLIDAYS's websites, the User authorizes SAHARA HOLIDAYS and its agents to   access third party sites, including that of Banks and other payment gateways,   designated by them or on their behalf for retrieving requested information

While registering, the User will choose   a password and is responsible for maintaining the confidentiality of the   password and the account.

The User is fully responsible for all   activities that occur while using their password or account. It is the duty   of the User to notify SAHARA HOLIDAYS immediately in writing of any   unauthorized use of their password or account or any other breach of security.   SAHARA HOLIDAYS will not be liable for any loss that may be incurred by the   User as a result of unauthorized use of his password or account, either with   or without his knowledge. The User shall not use anyone else's password at   any time

SAHARA HOLIDAYS reserves the right to   charge listing fees for certain listings, as well as transaction fees based   on certain completed transactions using the services. SAHARA HOLIDAYS further   reserves the right to alter any and all fees from time to time, without   notice.
 

The User shall be completely responsible for all charges, fees, duties,   taxes, and assessments arising out of the use of the services.
 

In case, there is a short charging by SAHARA HOLIDAYS for listing, services   or transaction fee or any other fee or service because of any technical or   other reason, it reserves the right to deduct/charge/claim the balance   subsequent to the transaction at its own discretion.
 

Any increase in the price charged by Company on account of change in rate of   taxes or imposition of new taxes by Government shall have to be borne by   customer.
 

In the rare possibilities of the reservation not getting confirmed for any   reason whatsoever, we will process the refund and intimate you of the same.   Sahara Holidays is not under any obligation to make another booking in lieu of or   to compensate/ replace the unconfirmed one. All subsequent further bookings   will be treated as new transactions with no reference to the earlier   unconfirmed reservation.
 

The User shall request Sahara Holidays for any refunds against the unutilized or   'no show' air or hotel booking for any reasons within 90 days from the date   of departure for the air ticket and/or the date of check in for the hotel   booking. Any applicable refunds would accordingly be processed as per the   defined policies of Airlines, hotels and Sahara Holidays as the case may be. No   refund would be payable for any requests made after the expiry of 90 days as   above and all unclaimed amounts for such unutilized or �no show� air or   hotel booking shall be deemed to have been forfeited.

SAHARA HOLIDAYS reserves the right to   charge listing fees for certain listings, as well as transaction fees based   on certain completed transactions using the services. SAHARA HOLIDAYS further   reserves the right to alter any and all fees from time to time, without   notice.
 

The User shall be completely responsible for all charges, fees, duties,   taxes, and assessments arising out of the use of the services.
 

In case, there is a short charging by SAHARA HOLIDAYS for listing, services   or transaction fee or any other fee or service because of any technical or   other reason, it reserves the right to deduct/charge/claim the balance   subsequent to the transaction at its own discretion.
 

 Any increase in the price charged by Company on account of change in rate of   taxes or imposition of new taxes by Government shall have to be borne by   customer.
 

 In the rare possibilities of the reservation not getting confirmed for any   reason whatsoever, we will process the refund and intimate you of the same.   Sahara Holidays is not under any obligation to make another booking in lieu of or   to compensate/ replace the unconfirmed one. All subsequent further bookings   will be treated as new transactions with no reference to the earlier   unconfirmed reservation.
 

 The User shall request Sahara Holidays for any refunds against the unutilized or   'no show' air or hotel booking for any reasons within 90 days from the date   of departure for the air ticket and/or the date of check in for the hotel   booking. Any applicable refunds would accordingly be processed as per the   defined policies of Airlines, hotels and Sahara Holidays as the case may be. No   refund would be payable for any requests made after the expiry of 90 days as   above and all unclaimed amounts for such unutilized or �no show� air or   hotel booking shall be deemed to have been forfeited.

CONFIDENTIALITY

Any information which is specifically   mentioned by SAHARA HOLIDAYS as Confidential shall be maintained   confidentially by the user and shall not be disclosed unless as required by   law or to serve the purpose of this agreement and the obligations of both the   parties therein.

USAGE OF THE   MOBILE NUMBER OF THE USER BY SAHARA HOLIDAYS

SAHARA HOLIDAYS may send booking   confirmation, itinerary information, cancellation, payment confirmation,   refund status, schedule change or any such other information relevant for the   transaction, via SMS or by voice call on the contact number given by the User   at the time of booking; SAHARA HOLIDAYS may also contact the User by voice   call, SMS or email in case the User couldn’t or hasn’t concluded the booking,   for any reason what so ever, to know the preference of the User for   concluding the booking and also to help the User for the same. The User   hereby unconditionally consents that such communications via SMS and/ or   voice call by SAHARA HOLIDAYS is (a) upon the request and authorization of   the User, (b) ‘transactional’ and not an ‘unsolicited commercial   communication’ as per the guidelines of Telecom Regulation Authority of India   (TRAI) and (c) in compliance with the relevant guidelines of TRAI or such   other authority in India and abroad. The User will indemnify SAHARA HOLIDAYS   against all types of losses and damages incurred by SAHARA HOLIDAYS due to   any action taken by TRAI, Access Providers (as per TRAI regulations) or any   other authority due to any erroneous compliant raised by the User on SAHARA   HOLIDAYS with respect to the intimations mentioned above or due to a wrong number   or email id being provided by the User for any reason whatsoever.

ONUS OF THE USER

SAHARA HOLIDAYS is responsible only for   the transactions that are done by the User through SAHARA HOLIDAYS. SAHARA   HOLIDAYS will not be responsible for screening, censoring or otherwise   controlling transactions, including whether the transaction is legal and   valid as per the laws of the land of the User.
 

 The User warrants that they will abide by all such additional procedures and   guidelines, as modified from time to time, in connection with the use of the   services. The User further warrants that they will comply with all applicable   laws and regulations regarding use of the services with respect to the   jurisdiction concerned for each transaction.
 

 The User represent and confirm that the User is of legal age to enter into a   binding contract and is not a person barred from availing the Services under   the laws of India or other applicable law.

ADVERTISERS ON SAHARA   HOLIDAYS OR LINKED WEBSITES

SAHARA HOLIDAYS is not responsible for   any errors, omissions or representations on any of its pages or on any links   or on any of the linked website pages. SAHARA HOLIDAYS does not endorse any   advertiser on its web pages in any manner. The Users are requested to verify   the accuracy of all information on their own before undertaking any reliance   on such information.
 

 The linked sites are not under the control of SAHARA HOLIDAYS and SAHARA   HOLIDAYS is not responsible for the contents of any linked site or any link   contained in a linked site, or any changes or updates to such sites. SAHARA   HOLIDAYS is providing these links to the Users only as a convenience and the   inclusion of any link does not imply endorsement of the site by SAHARA   HOLIDAYS.

INSURANCE

Unless explicitly provided by SAHARA   HOLIDAYS in any specific service or deliverable, obtaining sufficient   insurance coverage is the obligation/option of the user and SAHARA HOLIDAYS   doesn't accept any claims arising out of such scenarios.
 

 Insurance, if any provided as a part of the service/ product by SAHARA   HOLIDAYS shall be as per the terms and conditions of the insuring company.   The User shall contact the insurance company directly for any claims or   disputes and SAHARA HOLIDAYS shall not provide any express or implied   undertakings for acceptance of the claims by the insurance company.

FORCE MAJURE   CIRCUMSTANCES

The user agrees that there can be   exceptional circumstances where the service operators like the airlines,   hotels, the respective transportation providers or concerns may be unable to   honor the confirmed bookings due to various reasons like climatic conditions,   labor unrest, insolvency, business exigencies, government decisions,   operational and technical issues, route and flight cancellations etc. If SAHARA   HOLIDAYS is informed in advance of such situations where dishonor of bookings   may happen, it will make its best efforts to provide similar alternative to   its customers or refund the booking amount after reasonable service charges,   if supported and refunded by that respective service operators. The user   agrees that SAHARA HOLIDAYS being an agent for facilitating the booking   services shall not be responsible for any such circumstances and the   customers have to contact that service provider directly for any further   resolutions and refunds.
 

 The User agrees that in situations due to any technical or other failure in SAHARA   HOLIDAYS, services committed earlier may not be provided or may involve   substantial modification. In such cases, SAHARA HOLIDAYS shall refund the   entire amount received from the customer for availing such services minus the   applicable cancellation, refund or other charges, which shall completely   discharge any and all liabilities of SAHARA HOLIDAYS against such   non-provision of services or deficiencies. Additional liabilities, if any,   shall be borne by the User.
 

 SAHARA HOLIDAYS shall not be liable for delays or inabilities in performance   or nonperformance in whole or in part of its obligations due to any causes   that are not due to its acts or omissions and are beyond its reasonable   control, such as acts of God, fire, strikes, embargo, acts of government,   acts of terrorism or other similar causes, problems at airlines, rails,   buses, hotels or transporters end. In such event, the user affected will be   promptly given notice as the situation permits.
 

 Without prejudice to whatever is stated above, the maximum liability on part   of SAHARA HOLIDAYS arising under any circumstances, in respect of any   services offered on the site, shall be limited to the refund of total amount   received from the customer for availing the services less any cancellation,   refund or others charges, as may be applicable. In no case the liability   shall include any loss, damage or additional expense whatsoever beyond the   amount charged by SAHARA HOLIDAYS for its services.
 

 In no event shall SAHARA HOLIDAYS and/or its suppliers be liable for any   direct, indirect, punitive, incidental, special, consequential damages or any   damages whatsoever including, without limitation, damages for loss of use,   data or profits, arising out of or in any way connected with the use or   performance of the SAHARA HOLIDAYS website(s) or any other channel . Neither   shall SAHARA HOLIDAYS be responsible for the delay or inability to use the SAHARA   HOLIDAYS websites or related services, the provision of or failure to provide   services, or for any information, software, products, services and related   graphics obtained through the SAHARA HOLIDAYS website(s), or otherwise   arising out of the use of the SAHARA HOLIDAYS website(s), whether based on   contract, tort, negligence, strict liability or otherwise.
 

 SAHARA HOLIDAYS is not responsible for any errors, omissions or   representations on any of its pages or on any links or on any of the linked   website pages.

SAFETY OF DATA   DOWNLOADED

The User understands and agrees that any   material and/or data downloaded or otherwise obtained through the use of the   Service is done entirely at their own discretion and risk and they will be   solely responsible for any damage to their computer systems or loss of data   that results from the download of such material and/or data.
 

 Nevertheless, SAHARA HOLIDAYS will always make its best endeavors to ensure   that the content on its websites or other information channels are free of   any virus or such other malwares.

FEEDBACK FROM   CUSTOMER AND SOLICITATION:

The User is aware that Sahara Holidays   provides various services like hotel bookings, car rentals, holidays and   would like to learn about them, to enhance his / her travel experience. The   User hereby specifically authorizes Sahar Holidays to contact the User with   offers on various services offered by it through direct mailers, e-mailers,   telephone calls, short messaging services (SMS) or any other medium, from   time to time. In case that the customer chooses not to be contacted, he /she   shall write to Sahara Holidays for specific exclusion at operations@saharaholidays.co.in  or   provide his / her preferences to the respective service provider. The   customers are advised to read and understand the privacy policy of SAHARA   HOLIDAYS on its website in accordance of which SAHARA HOLIDAYS contacts,   solicits the user or shares the user's information.

PROPRIETARY   RIGHTS

SAHARA HOLIDAYS may provide the User   with contents such as sound, photographs, graphics, video or other material   contained in sponsor advertisements or information. This material may be   protected by copyrights, trademarks, or other intellectual property rights   and laws.
 

 The User may use this material only as expressly authorized by SAHARA   HOLIDAYS and shall not copy, transmit or create derivative works of such   material without express authorization.
 

 The User acknowledges and agrees that he/she shall not upload post, reproduce,   or distribute any content on or through the Services that is protected by   copyright or other proprietary right of a third party, without obtaining the   written permission of the owner of such right.
 

 Any copyrighted or other proprietary content distributed with the consent of   the owner must contain the appropriate copyright or other proprietary rights   notice. The unauthorized submission or distribution of copyrighted or other   proprietary content is illegal and could subject the User to personal liability   or criminal prosecution.

VISA OBLIGATIONS   OF THE USER

The travel bookings done by SAHARA   HOLIDAYS are subject to the applicable requirements of Visa which are to be   obtained by the individual traveler. SAHARA HOLIDAYS is not responsible for   any issues, including inability to travel, arising out of such Visa   requirements and is also not liable to refund for the untraveled bookings due   to any such reason.

PERSONAL AND   NON-COMMERCIAL USE LIMITATION

Unless otherwise specified, the SAHARA   HOLIDAYS services are for the User's personal and non - commercial use. The   User may not modify copy, distribute, transmit, display, perform, reproduce,   publish, license, create derivative works from, transfer, or sell any   information, software, products or services obtained from the SAHARA HOLIDAYS   website(s) without the express written approval from SAHARA HOLIDAYS.

INDEMNIFICATION

The User agrees to indemnify, defend and   hold harmless SAHARA HOLIDAYS and/or its affiliates, their websites and their   respective lawful successors and assigns from and against any and all losses,   liabilities, claims, damages, costs and expenses (including reasonable legal   fees and disbursements in connection therewith and interest chargeable   thereon) asserted against or incurred by SAHARA HOLIDAYS and/or its   affiliates, partner websites and their respective lawful successors and   assigns that arise out of, result from, or may be payable by virtue of, any   breach or non-performance of any representation, warranty, covenant or   agreement made or obligation to be performed by the User pursuant to this   agreement.
 

 The user shall be solely and exclusively liable for any breach of any country   specific rules and regulations or general code of conduct and SAHARA HOLIDAYS   cannot be held responsible for the same.

RIGHT TO REFUSE

SAHARA HOLIDAYS at its sole discretion   reserves the right to not to accept any customer order without assigning any   reason thereof. Any contract to provide any service by SAHARA HOLIDAYS is not   complete until full money towards the service is received from the customer   and accepted by SAHARA HOLIDAYS.
 

 Without prejudice to the other remedies available to SAHARA HOLIDAYS under   this agreement, the TOS or under applicable law, SAHARA HOLIDAYS may limit   the user's activity, or end the user's listing, warn other users of the user's   actions, immediately temporarily/indefinitely suspend or terminate the user's   registration, and/or refuse to provide the user with access to the website   if:

The user is in breach of this agreement,   the TOS and/or the documents it incorporates by reference;

SAHARA HOLIDAYS is unable to verify or   authenticate any information provided by the user; or

SAHARA HOLIDAYS believes that the user's   actions may infringe on any third party rights or breach any applicable law   or otherwise result in any liability for the user, other users of the website   and/or SAHARA HOLIDAYS.

SAHARA HOLIDAYS may at any time in its   sole discretion reinstate suspended users. Once the user have been   indefinitely suspended the user shall not register or attempt to register   with SAHARA HOLIDAYS or use the website in any manner whatsoever until such   time that the user is reinstated by SAHARA HOLIDAYS.
 

 Notwithstanding the foregoing, if the user breaches this agreement, the TOS   or the documents it incorporates by reference, SAHARA HOLIDAYS reserves the   right to recover any amounts due and owing by the user to SAHARA HOLIDAYS   and/or the service provider and to take strict legal action as SAHARA   HOLIDAYS deems necessary.

RIGHT TO   CANCELLATION BY SAHARA HOLIDAYS IN CASE OF INVALID INFROMATION FROM USER

The User expressly undertakes to provide   to SAHARA HOLIDAYS only correct and valid information while requesting for   any services under this agreement, and not to make any misrepresentation of   facts at all. Any default on part of the User would vitiate this agreement   and shall disentitle the User from availing the services from SAHARA HOLIDAYS.
 

 In case SAHARA HOLIDAYS discovers or has reasons to believe at any time   during or after receiving a request for services from the User that the   request for services is either unauthorized or the information provided by   the User or any of them is not correct or that any fact has been   misrepresented by him, SAHARA HOLIDAYS in its sole discretion shall have the   unrestricted right to take any steps against the User(s), including   cancellation of the bookings, etc. without any prior intimation to the User.   In such an event, SAHARA HOLIDAYS shall not be responsible or liable for any   loss or damage that may be caused to the User or any of them as a consequence   of such cancellation of booking or services.
 

 The User unequivocally indemnifies SAHARA HOLIDAYS of any such claim or liability   and shall not hold SAHARA HOLIDAYS responsible for any loss or damage arising   out of measures taken by SAHARA HOLIDAYS for safeguarding its own interest   and that of its genuine customers. This would also include SAHARA HOLIDAYS   denying/cancelling any bookings on account of suspected fraud transactions.

INTERPRETATION   NUMBER AND GENDER

The terms and conditions herein shall   apply equally to both the singular and plural form of the terms defined.   Whenever the context may require, any pronoun shall include the corresponding   masculine, feminine and neuter form. The words "include",   "includes" and "including" shall be deemed to be followed   by the phrase "without limitation". Unless the context otherwise   requires, the terms "herein", "hereof",   "hereto", 'hereunder" and words of similar import refer to   this agreement as a whole.

SEVERABILITY

If any provision of this agreement is   determined to be invalid or unenforceable in whole or in part, such   invalidity or unenforceability shall attach only to such provision or part of   such provision and the remaining part of such provision and all other   provisions of this Agreement shall continue to be in full force and effect.

HEADINGS

The headings and subheadings herein are   included for convenience and identification only and are not intended to   describe, interpret, define or limit the scope, extent or intent of this   agreement, terms and conditions, notices, or the right to use this website by   the User contained herein or any other section or pages of SAHARA HOLIDAYS   Websites or its partner websites or any provision hereof in any manner   whatsoever.
 

 In the event that any of the terms, conditions, and notices contained herein   conflict with the Additional Terms or other terms and guidelines contained   within any particular SAHARA HOLIDAYS website, then these terms shall   control.

RELATIONSHIP

None of the provisions of any agreement,   terms and conditions, notices, or the right to use this website by the User   contained herein or any other section or pages of SAHARA HOLIDAYS Websites or   its partner websites, shall be deemed to constitute a partnership between the   User and SAHARA HOLIDAYS and no party shall have any authority to bind or   shall be deemed to be the agent of the other in any way.

UPDATION OF THE   INFORMATION BY SAHARA HOLIDAYS

User acknowledges that SAHARA HOLIDAYS   provides services with reasonable diligence and care. It endeavors its best   to ensure that User does not face any inconvenience. However, at some times,   the information, software, products, and services included in or available   through the SAHARA HOLIDAYS websites or other sales channels and ad materials   may include inaccuracies or typographical errors which will be immediately   corrected as soon as SAHARA HOLIDAYS notices them. Changes are/may be   periodically made/added to the information provided such. SAHARA HOLIDAYS may   make improvements and/or changes in the SAHARA HOLIDAYS websites at any time   without any notice to the User. Any advice received except through an   authorized representative of SAHARA HOLIDAYS via the SAHARA HOLIDAYS websites   should not be relied upon for any decisions.

MODIFICATION OF   THESE TERMS OF USE

SAHARA HOLIDAYS reserves the right to   change the terms, conditions, and notices under which the SAHARA HOLIDAYS   websites are offered, including but not limited to the charges. The User is   responsible for regularly reviewing these terms and conditions.

JURISDICTION

SAHARA HOLIDAYS hereby expressly   disclaims any implied warranties imputed by the laws of any jurisdiction or   country other than those where it is operating its offices. SAHARA HOLIDAYS   considers itself and intends to be subject to the jurisdiction only of the   courts of Mumbai, India.

RESPONSIBILITIES   OF USER VIS-A-VIS THE AGREEMENT

The User expressly agrees that use of   the services is at their sole risk. To the extent SAHARA HOLIDAYS acts only   as a booking agent on behalf of third party service providers, it shall not   have any liability whatsoever for any aspect of the standards of services   provided by the service providers. In no circumstances shall SAHARA HOLIDAYS   be liable for the services provided by the service provider. The services are   provided on an "as is" and "as available" basis. SAHARA   HOLIDAYS may change the features or functionality of the services at any   time, in their sole discretion, without notice. SAHARA HOLIDAYS expressly   disclaims all warranties of any kind, whether express or implied, including,   but not limited to the implied warranties of merchantability, fitness for a   particular purpose and non-infringement. No advice or information, whether   oral or written, which the User obtains from SAHARA HOLIDAYS or through the   services shall create any warranty not expressly made herein or in the terms   and conditions of the services. If the User does not agree with any of the   terms above, they are advised not to read the material on any of the SAHARA   HOLIDAYS pages or otherwise use any of the contents, pages, information or   any other material provided by SAHARA HOLIDAYS. The sole and exclusive remedy   of the User in case of disagreement, in whole or in part, of the user   agreement, is to discontinue using the services after notifying SAHARA   HOLIDAYS in writing.